I have emailed them several times since checking in- no response. Not impressed! Their customer service sucks! That is all. Birthday Express carries a huge variety of party products, from everyday favorite characters to their own exclusive designs. They carry unique party products like their cardboard stand ups and 3D wall bursts that really add a WOW factor to any special event!
I have been ordering from Birthday Express for over 5 years and have never had a problem with my order. I would highly recommend their site to anyone! I placed my order with birthday in a box before I read the reviews. After I read all of the awful reviews I was a little concerned, especially since I screwed up and put the wrong street address on my order.
I contacted the company through email as well as through Facebook messenger. The person who emailed me back told me they couldnt do anything and Id have to contact FedEx once the package shipped. The person on Facebook however, told me that they would fix the issue. The next few days I was worried I wouldnt get the package, but it came right on time!
I was missing one thing from my order, but I contacted them through Facebook again and they quickly took care of the issue.
They seem to have great customer serivce, as long as you contact them through Facebook messenger. Im so glad I was able to get the Dr Seuss theme birthday pack for my daughter and nieces birthday next week.
The only thing that I can see that other people are complaining about that is true is that they do send orders in boxes that are bigger than they need to be, with little to no packaging. But all of my stuff arrived intact and not damaged. I mean you are getting paper and plastic products, they dont need much protection. For the price you pay, you get a good deal! Try going to a party store and getting personalized gifts for the same price.
You cant! I will definitely use them again and recommended them to others! I ordered items for my grandson's first birthday. I called when they did not arrive at promised date. They said they had mistakenly shipped it regular mail and it wouldn't arrive before party. Now they say refund will take business days and shipping labels take 24 hours before emailed. Very dissatisfied! Needed help to confirm whether or not an order went through. The male representative refused to help me.
And then when I asked if there was another rep that I could speak to, he demanded to know why and proceeded to bully me. Have never seen anything like it in my life. Guess they aren't worried about losing customers. Really, really bad customer service people. I wish I could give NO stars. I ordered "realistic" cat plushies and the ones they sent were NOT the ones pictured online.
I've attached the photos, first is what they were SUPPOSED to look like, the second are the ones I got There was no disclaimer; no message saying the items may look different than pictured. The ones they sent were cheaply made from the Oriental Trading Company! The nasty, rude customer service supervisor, Jo Dean, refused to refund my money, refused to connect me to a higher supervisor, and insisted she would not lose her job over her attitude. I attempted to order party supplies for my sons third birthday.
Two weeks in advance. I never received my order. They proceeded to tell me my money would be refunded and it never was. This company sucks! BirthdayExpress is our favorite party supply site. We love the themes, quality of the supplies and the customer service. I also really enjoy their blog that's filled with useful tips and great ideas for any theme. The prices are great and they always have the best coupon codes! I placed my order with them on Oct 6 with guaranteed delivery by the 13th.
I also ordered some things from Oriental Trading the same day. By Sunday morning I had shipping confirmation but the tracking number was not found. Checked Monday, still nothing so I called back and she said it was picked up Monday as UPS didnt pick up from them on Saturday but they upgraded my shipping to overnight. I received my package on Tuesday as guaranteed, but there were items missing. Called Wed and they replaced them no questions asked and guaranteed them to be shipped in time for my party.
The next day Thurs I had not received a shipping confirmation so I called back and they said that it had not shipped but they were sending it overnight and it would be to me by Friday I told them my party was on Friday.
My replacement items did arrive on Friday but around 6p. Long story short, I will not order from them again. While their customer service folks were helpful and did follow through on their action items, the stress of having to constantly follow-up was more than it was worth. My advice is that if you do order from them, follow-up every other day until you have a tracking number. Each time I called customer service it was a bit of a wait, but there is an option for them to call you back which I utilized so that I wasn't left holding the phone for an extended period of time.
I only gave them 2 stars because the customer service reps that I spoke with were very friendly and helpful. First off, they have two different websites with different names, which I didn't realize until after I ordered from both sites because one of the sites was out of stock of a few items that I needed for my kids birthdays.
I paid for two day shipping on both orders. One of the orders says it won't be delivered until four days after when it's supposed to be delivered and the other order still hasn't even shipped and they're both supposed to be delivered today.
Horrible, horrible experience. I placed an order on their website, and they charged me multiple times for the same order and took ALL the money out of my bank account. I called them and the first person I talked to said there is only one charge and had no idea how to do her job. She advised I call my bank. I called my bank, and they said there definitely were charges, gave me authorization numbers for the charges and said there is nothing they can do until the charges are completed and I dispute the charges.
So I called Birthday Express again and kept hearing "sorry for the inconvenience" as if taking all my money away without my authorization is an "inconvenience. They are refunding the many extra charges but it will take up to 5 days before I get my money back. Run away. I will never use them ever again. Ordered October 1 with a guaranteed delivery date of October 9.
It is October 20 and I still do not have the items I ordered. After a long wait to get a hold of someone, they said they don't know where my stuff is or how to to get it to me in time.
They supposedly will refund my money within 48 hours. All other reviews are right with the negative reviews. Just wish I had checked out their reviews before ordering. This has been the worst experience in a long time.
We placed an order for our kids first birthday couple of weeks before the event. I should admit they did send all the stuff in time but just to the wrong address. I have been contacting their customer support since the last 1 week but they just respond with the same phrase "Someone's gonna contact you soon". They have no idea who is gonna contact, when or what the next step is.
It has been an embarrassment as we are stuck here 2 days before the event and none of the stuffs we ordered is with us and now we have to go look around stores to find a replacement for such a major event. Order from them at your own risk and if you have some money to waste!
Products are packaged and shipped carefully and quickly - we especially love their big life sized cut outs! May have great products but honestly I wouldn't know. Shipment for my moms surprise birthday party has YET to come in.
Asked them to send me an expedited version of my order and I would return the other set when it arrived Only way to get another order was to order a new set and they could give me free shipping. I said okay well I ordered Cyber Monday. Could you please give me that discount and when I get the other order can I return it? No, sorry we cannot honor that discount even though I am looking at the order and know you are telling the truth. Why have a customer service line if you know that you have no intentions of helping your customers in any way at all?
Would not recommend. I am a supporter of small business but this the type of service that makes people use Amazon, Walmart, etc. Ordered 2 packages of lollipops for a Birthday party. My guests at the party noticed that they lollipops were several months expired.
I'm sure not dangerous to eat but still. Sent 3 emails and received no response, or refund. I'll never shop with them or recommend anyone! Slow service! Rip off. I order a complete party in a box on I noticed on my confirmation that my custom birthday banner wasn't customized, but I was charged for it.
So I called them. I waited on the phone for 55 mins and no one ever answered. I sent 3 different emails trying to get the banner fixed was told to call the useless line OR order the banner again and they would "try" to refund the money. Forget that a billion dollars couldn't make me order from them again. Today I called their corporate office and for the first time was able to speak to a representative, who was no help AT ALL.
She told me she would transfer my call to her supervisor, whom you can imagine never answered. I left a voice mail and he has yet to call back. I was guaranteed to have my product on the 5th of March.
That day came and went and I still haven't received anything. Dangler Party Decorations. Disposable Cups. Disposable Dinnerware Sets. Disposable Napkins. Disposable Plates. Disposable Tablecloths. Favor Bags. Party Backdrops. Party Blowers. Party Buffet Coolers. Party Card Holders. Party Centerpieces. Party Decorating Kits. Party Favor Cups. Party Favor Sets. Party Favor Toys. Party Favors. Party Hats. Party Kits. Party Standees.
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